Terms of Service

Last Updated: January 2025

1. Agreement to Terms

By accessing or using any Twine Campus services ("Twine", "we", "our", "us"), including our mobile applications, desktop applications, website, and related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you do not have permission to access the Services.

IMPORTANT: These Terms contain a binding arbitration provision and class action waiver in Section 15, which affects how disputes are resolved.

2. Our Services

2.1 Twine Campus - Two Products, One Mission

We build tools that make college easier. We offer two distinct products:

Twine Campus App (iPhone)

• Campus social networking and connections
• Event discovery and organization
• Study groups (Circles)
• Campus community feed
• Live and expanding, starting with Central Michigan University, Mid Michigan College, and Florida State University

Remi Guardian (Desktop - Coming Soon)

• Desktop study partner that never sleeps for Mac and Windows
• Instant academic help and explanations
• Auto-generated flashcards and practice tests
• Progress tracking and study planning
• Desktop-first design for focused studying

2.2 Eligibility

• You must be at least 16 years old
• Users under 18 require parental consent
• College/university affiliation required for full access
• One account per person

2.3 University Affiliation

We are NOT affiliated with any educational institution. Twine operates independently, and views expressed on our platform do not represent any university or college.

3. User Accounts

3.1 Registration

To use Twine, you must:

• Provide accurate, current information
• Verify your university email or student status
• Maintain account security
• Notify us of any unauthorized access

3.2 Account Responsibilities

• You're responsible for all activity under your account
• Keep your password confidential
• Don't share or transfer your account
• Update information promptly

3.3 Account Termination

• You may delete your account anytime via settings
• We may suspend/terminate accounts for Terms violations
• Terminated users cannot create new accounts

4. Subscriptions & Payments

4.1 Pricing Structure

Twine Campus App (iPhone)

• Free to download from App Store
• Core social features included at no cost
• Connect, Events, Circles, and Feed features
• Growing across campuses, currently at Central Michigan University, Mid Michigan College, and Florida State University

Remi Guardian (Desktop - Coming Soon)

• 3-day free trial when launched
• Subscription pricing will be announced before launch
• Desktop study partner that never sleeps for Mac and Windows
• All features included in subscription

4.2 Billing

• Processed through website payment system
• Auto-renews unless cancelled 24 hours before renewal
• No refunds for partial periods
• Prices may vary by region

4.3 Trial Access

• Randomized trial periods for premium features
• No guaranteed trial duration
• Trial access subject to availability

5. User Content and Communications

5.1 Your Content

You retain ownership of content you create but grant Twine a worldwide, non-exclusive, royalty-free license to use, display, and distribute your content on the Services.

5.2 Content Storage

Your content is stored on Supabase's infrastructure, which means: • Data resides in Supabase's PostgreSQL databases • Supabase's security measures protect your information • We rely on Supabase's encryption and backup systems • Geographic location depends on Supabase's data centers

5.3 Third-Party Infrastructure Acknowledgment

By using Twine, you acknowledge: • We use Supabase as our primary backend provider • Your data is subject to Supabase's infrastructure policies • We do not operate our own servers • Security is provided through Supabase's platform

Supabase's infrastructure documentation: https://supabase.com/security

5.4 What This Means for You

• Your data benefits from enterprise-grade infrastructure • We can focus on features rather than server management • Security updates are handled by infrastructure experts • Scalability is built into our architecture

5.5 Content Standards

Your content must not:

• Violate our Community Guidelines
• Infringe on intellectual property rights
• Contain malware or harmful code
• Violate any laws or regulations

5.6 Content Removal

We may remove content that:

• Violates these Terms
• Is reported by users
• Poses safety risks
• Contains misinformation

6. Remi Guardian (Desktop Study Partner)

6.1 Service Description

Remi Guardian is our desktop study partner providing:

• Instant answers to academic questions
• Auto-generated flashcards from your notes
• Practice quizzes and tests
• Progress tracking and study planning
• File upload support (PDFs, notes, study materials)
• Desktop-focused design for serious studying

6.2 Platform Availability

• Mac and Windows desktop applications
• Coming soon - not yet launched
• 3-day free trial when available
• Designed specifically for students, not general AI chat

6.3 Academic Integrity

Remi Guardian helps you learn and understand concepts better. It's designed as a study tool, not to complete assignments for you. Always follow your school's academic integrity policies and cite sources appropriately.

6.4 Limitations

• For educational support only
• Not a substitute for professional advice
• Accuracy not guaranteed for all responses
• Users should verify important information

7. Events System (Twine Campus App)

7.1 Event Creation

Available in the Twine Campus App for iPhone. Event organizers are responsible for:

• Providing accurate information
• Complying with venue policies
• Ensuring attendee safety
• Managing capacity limits
• Following university guidelines

7.2 Event Attendance

• Events are campus-specific to your university
• RSVP doesn't guarantee admission
• Follow organizer instructions
• Respect venue rules
• Growing across campuses, currently at Central Michigan University, Mid Michigan College, and Florida State University

7.3 University Policies

All events must comply with relevant university policies and local regulations. We are not affiliated with any educational institutions.

8. Privacy & Data

8.1 Information We Collect

• Profile information
• University affiliation
• Content you create
• Usage analytics
• Device information

8.2 How We Use Information

• Provide and improve Services
• Connect you with other students
• Send important updates
• Ensure community safety

8.3 Information Sharing

We don't sell your data. We may share information:

• With your consent
• For legal compliance
• To protect safety
• With service providers

See our Privacy Policy for details.

9. Prohibited Activities

You may not:

• Violate Community Guidelines
• Scrape or harvest data
• Interfere with Services operation
• Attempt unauthorized access
• Impersonate others
• Use Services for illegal purposes
• Circumvent security measures
• Create multiple accounts

10. Intellectual Property

10.1 Twine Property

The Services, including design, features, and content, are owned by Twine and protected by intellectual property laws.

10.2 Trademarks

"Twine Campus", "Twine Campus App", "Remi Guardian", and associated logos are our trademarks. Don't use them without permission.

10.3 Copyright

Report copyright infringement to: support@twinecampus.com

11. Third-Party Services and Infrastructure

11.1 Supabase Infrastructure

Twine's services are built on Supabase's platform. This means: • Your data is stored on Supabase's servers (AWS) • Security is primarily provided by Supabase • Uptime depends on Supabase's availability • We are not liable for Supabase infrastructure issues

11.2 Infrastructure Limitations

You acknowledge that: • We cannot guarantee security beyond what Supabase provides • Infrastructure failures may affect service availability • Data location is determined by Supabase's architecture • Recovery capabilities depend on Supabase's systems

11.3 Your Acceptance

By using Twine, you accept that: • We use third-party infrastructure (Supabase) • Complete data isolation is not architecturally possible • Authorized database access is necessary for operations • Infrastructure providers may have technical access to data

11.4 External Links

We're not responsible for third-party websites or services linked from Twine.

11.5 University Services

Integration with university systems (email, SSO) is subject to their terms.

11.6 Payment Processors

Website payment processors handle payments under their terms.

12. Disclaimers

12.1 Service Availability

Services provided "as is" without warranties. We don't guarantee:

• Continuous availability
• Error-free operation
• Accuracy of content
• Specific outcomes

12.2 User Interactions

We're not responsible for:

• User behavior or content
• Offline interactions
• Event outcomes
• Academic performance

12.3 Remi Guardian Disclaimer

Remi Guardian provides educational support but doesn't guarantee:

• Accuracy of information
• Academic success
• Professional-level advice
• Availability (coming soon to desktop)

13. Limitation of Liability

To the maximum extent permitted by law:

• We're not liable for indirect, incidental, or consequential damages
• Our total liability is limited to amount paid for Services
• We're not responsible for lost data or opportunities

14. Indemnification

You agree to defend and hold harmless Twine from claims arising from:

• Your use of Services
• Your content
• Terms violations
• Rights infringement

15. Dispute Resolution

15.1 Arbitration Agreement

Disputes will be resolved through binding arbitration, not courts. This includes claims against Twine, its affiliates, and partners.

15.2 Class Action Waiver

You waive the right to participate in class actions. Disputes must be brought individually.

15.3 Exceptions

You may use small claims court for eligible disputes. Either party may seek injunctive relief for intellectual property violations.

15.4 Process

• First, contact support@twinecampus.com
• If unresolved after 30 days, initiate arbitration
• Arbitration through AAA under Consumer Rules
• Location: California (or your location for claims under $10,000)

16. General Terms

16.1 Governing Law

These Terms are governed by California law, excluding conflict of law provisions.

16.2 Changes to Terms

We may update Terms anytime. Continued use constitutes acceptance. Material changes will be notified.

16.3 Severability

If any provision is invalid, other provisions remain in effect.

16.4 Assignment

We may assign these Terms. You may not assign them without our consent.

16.5 Entire Agreement

These Terms and Privacy Policy constitute the complete agreement between us.

16.6 Infrastructure Reality Consent

Understanding Our Architecture:

Before using Twine, please understand:

☑ We use Supabase as our complete backend infrastructure ☑ Your data is stored in Supabase's PostgreSQL database ☑ Encryption is handled by Supabase's platform ☑ This is standard practice for modern applications ☑ We can access data through database queries when necessary ☑ This architecture enables all of Twine's features

[I Understand and Accept]

17. Contact Information

General Support: support@twinecampus.com
Legal Inquiries: legal@twinecampus.com
Privacy: privacy@twinecampus.com
Safety: safety@twinecampus.com

Mailing Address:
Twine Campus, Inc.
Legal Department
[Address to be determined]

18. Special Provisions

18.1 California Users

California residents have additional rights under CCPA. See Privacy Policy.

18.2 International Users

By using Services outside the US, you consent to data transfer to the US.

18.3 Accessibility

We strive for accessibility. Report issues to: help@twinecampus.com

19. Infrastructure and Data Handling

19.1 Clear Infrastructure Disclosure

Our Technology Stack: Twine is built on modern cloud infrastructure:

Backend Provider: Supabase • PostgreSQL database with encryption at rest • Built-in authentication and authorization • Real-time subscriptions for instant messaging • Automatic backups and disaster recovery

What We Control: • Application logic and features • Database schemas and RLS policies • User experience and interface • Content moderation policies

What Supabase Handles: • Physical and network security • Database encryption and backups • Infrastructure compliance (SOC2) • Server maintenance and updates

19.2 Transparency About Access

Given our architecture: • Database queries can access message content when necessary • Supabase dashboard access is limited to authorized developers • We use RLS policies to restrict data access • All infrastructure access is logged by Supabase

19.3 Security Overview

How Your Data is Protected:

Twine + Supabase = Your Security

✓ Encryption in Transit: Supabase ensures all connections use TLS/SSL ✓ Encryption at Rest: Your data is encrypted in Supabase's PostgreSQL database ✓ Access Control: Row Level Security policies restrict data access ✓ Authentication: Supabase Auth provides secure login ✓ Infrastructure: SOC2-compliant Supabase platform ✓ Monitoring: Supabase's 24/7 infrastructure monitoring

What This Means: • We leverage enterprise infrastructure without running servers • Your data benefits from Supabase's security investments • We focus on building features, not maintaining servers • Security updates happen automatically through Supabase

19.4 The "We Don't Own Servers" Advantage

Using Supabase means: • Enterprise-grade security without enterprise costs • Automatic security updates and patches • 99.9% uptime SLA from proven infrastructure • Your data is protected by industry leaders • We focus on features that matter to students • Lower costs = sustainable free tier for users

Trade-offs we're transparent about: • We rely on Supabase's security measures • Database access is technically possible for debugging • We don't control the physical infrastructure • Geographic data location depends on Supabase

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By using Twine, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.