Twine Community Guidelines

Last Updated: January 2025

Our Community Promise

Twine exists to help college students thrive academically and socially. These guidelines ensure everyone can learn, connect, and grow in a safe, respectful environment.

Core Principles

1. Be Authentic

• Use your real identity
• One account per person
• Represent your actual university affiliation
• Be honest in your interactions

2. Be Respectful

• Treat everyone with dignity
• Embrace diverse perspectives
• Disagree constructively
• Honor others' boundaries

3. Be Safe

• Protect your personal information
• Report concerning behavior
• Look out for fellow students
• Practice digital wellness

What We Encourage

Academic Excellence

✓ Form study groups and share knowledge ✓ Ask questions and seek help ✓ Share study resources (with proper attribution) ✓ Celebrate academic achievements ✓ Support struggling peers

Social Connection

✓ Organize inclusive events ✓ Build genuine friendships ✓ Create welcoming Circles ✓ Share campus experiences ✓ Foster community spirit

Using REMI Responsibly

✓ Use REMI to understand concepts better ✓ Ask for study strategies and explanations ✓ Get help organizing your workload ✓ Seek clarification on difficult topics ✓ Use as a learning tool, not a shortcut

What's Not Allowed

Zero Tolerance Violations

These result in immediate, permanent suspension:

Illegal Activity ✗ Drug dealing or promotion ✗ Underage drinking organization ✗ Sexual exploitation ✗ Violence or threats ✗ Doxxing or stalking

Harmful Content ✗ Child exploitation material ✗ Non-consensual intimate images ✗ Self-harm promotion ✗ Terrorism or extremism ✗ Hate speech or discrimination

Academic Integrity Violations

Cheating ✗ Sharing exam answers ✗ Selling assignments ✗ Plagiarism facilitation ✗ Unauthorized collaboration ✗ Using REMI to complete assignments for you

Misuse of Resources ✗ Distributing copyrighted materials ✗ Sharing professor's private content ✗ Recording lectures without permission ✗ Impersonating faculty or staff

Community Violations

Harassment & Bullying ✗ Targeted harassment ✗ Cyberbullying ✗ Sexual harassment ✗ Discriminatory behavior ✗ Revenge porn or intimate image abuse

Spam & Manipulation ✗ Mass messaging ✗ Fake events ✗ Misinformation campaigns ✗ Review manipulation ✗ Artificial engagement

Commercial Activity ✗ Unauthorized selling ✗ MLM/pyramid schemes ✗ Unrelated job postings ✗ Service advertisements (without approval)

Platform Misuse

Security Violations ✗ Hacking attempts ✗ Malware distribution ✗ Account theft ✗ Data scraping ✗ Circumventing bans

Impersonation ✗ Fake profiles ✗ Catfishing ✗ Identity theft ✗ Misleading affiliations

Content Standards

Messages and Posts

• No graphic violence or gore
• No sexually explicit content
• No illegal content promotion
• No privacy violations
• No misleading information about emergencies

Events

• Must be real and accurately described
• Include safety information when relevant
• Respect venue capacity
• No discriminatory entry requirements
• No events promoting illegal activities

Circles (Study Groups)

• Stay on topic
• Respect group rules
• Share resources ethically
• Maintain academic integrity
• Support inclusive participation

Enforcement

How We Enforce

1. Automated Detection: AI systems flag potential violations
2. User Reports: Community members report concerns
3. Human Review: Our team reviews flagged content
4. Contextual Evaluation: We consider intent and impact
5. Proportionate Response: Actions match violation severity

Enforcement Actions

Warning

• First minor violation
• Educational reminder
• No feature restrictions

Temporary Restriction

• Repeated minor violations
• Feature limitations (1-7 days)
• Required guideline review

Suspension

• Serious violations
• Account freeze (7-30 days)
• Appeal available

Permanent Ban

• Zero tolerance violations
• Severe repeated violations
• No account recreation allowed

Appeals Process

1. Submit appeal within 14 days
2. Provide context and explanation
3. Review within 72 hours
4. One appeal per action
5. Decision is final

Reporting Violations

How to Report

• In-app reporting buttons
• Email: safety@twinecampus.com
• Include screenshots and context
• Report immediately for urgent safety issues

What Happens Next

1. Acknowledgment within 24 hours
2. Investigation begins
3. Action taken if warranted
4. Reporter notified of outcome (when appropriate)
5. Privacy protected throughout

False Reporting

Deliberately false reports violate our guidelines and may result in action against the reporter.

Special Considerations

Mental Health & Crisis Support

If someone expresses suicidal thoughts or self-harm:

1. Take it seriously
2. Provide crisis resources
3. Report to safety@twinecampus.com
4. Don't attempt to be a counselor
5. REMI will automatically provide resources

Political & Religious Content

• Respectful discussion allowed
• No hate speech or extremism
• No targeted harassment
• Focus on learning and understanding
• REMI remains neutral on divisive topics

Romantic Interactions

• Consent is mandatory
• No unsolicited explicit content
• Respect rejections
• No harassment after breakups
• Report unwanted advances

Your Rights

You Have the Right To:

• Feel safe on the platform
• Report violations without retaliation
• Appeal enforcement decisions
• Delete your content
• Control your privacy settings
• Block users who make you uncomfortable

We Commit To:

• Fair, consistent enforcement
• Transparent communication
• Privacy protection
• Timely responses
• Continuous improvement
• Community feedback integration

Platform Features & Safety

Direct Messages

• Mutual consent required
• Block feature available
• Report inappropriate messages
• Screenshots allowed for safety

Events

• Public to verified students
• QR check-in for attendance
• Organizer responsibilities
• Safety information required

REMI Interactions

• Educational purpose only
• Crisis detection active
• No personal data in queries
• Academic integrity required

Changes to Guidelines

We may update these guidelines to:

• Address new behaviors
• Improve clarity
• Enhance safety
• Reflect legal requirements

Updates announced via:

• In-app notifications
• Email to users
• Website posting

Questions?

General Questions: support@twinecampus.com Safety Concerns: safety@twinecampus.com Appeals: appeals@twinecampus.com

Remember

You're part of building a positive community. Your actions shape the Twine experience for everyone. When in doubt, choose kindness, respect, and integrity.

Together, we're making college better for everyone.